Privacy policy

Last updated: May 22, 2025

This Privacy Policy describes how Sunny Paws Collective ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from sunnypawscollective.com.au (the “Site”), or otherwise communicate with us.

This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site, you agree to the collection, use, and disclosure of your personal information as described below. If you do not agree with this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or Australian law. Updates will be posted on this page with a revised “Last updated” date.

1. Personal Information We Collect

We collect the following types of personal information:

Information You Provide:

  • Name, address, email, and phone number
  • Payment details (processed securely via third-party providers)
  • Order and transaction information
  • Account login details
  • Customer support inquiries

Information Automatically Collected:

We collect data using cookies and similar tools, including:

  • IP address
  • Browser/device type
  • Pages visited, time spent, and referring URLs
  • Geolocation data (based on IP)

Information from Third Parties:

We may receive data from:

  • Shopify (our ecommerce platform)
  • Australia Post or other logistics partners
  • Payment gateways (e.g. PayPal, Stripe)
  • Marketing or analytics platforms (with your consent)

2. How We Use Your Personal Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about purchases or support requests
  • Send shipping updates and order confirmations
  • Improve our website and services
  • Send promotional emails (with your consent)
  • Detect or prevent fraud or misuse

You can unsubscribe from marketing at any time via the link in our emails.

3. Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Power our online store (via Shopify)
  • Improve functionality and performance
  • Track traffic and user behaviour

You can manage or disable cookies via your browser settings. Learn more about Shopify cookies here: Shopify Cookie Policy

4. Disclosure of Personal Information

We may share your personal information with:

  • Shopify (to power our store)
  • Australia Post (for shipping)
  • Payment providers (for secure transactions)
  • IT, marketing, and analytics service providers

We do not sell your personal information. Your information may also be disclosed:

  • To comply with Australian law or court orders
  • To respond to a legal request
  • To prevent fraud or enforce our Terms of Service

5. Security and Storage

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. However, no data transmission is completely secure, and we cannot guarantee absolute protection.

We retain your information only as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.

6. Access, Correction & Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal data we hold about you
  • Request corrections to any inaccurate or outdated information
  • Withdraw consent for marketing
  • Make a complaint if you believe your privacy has been breached

To make a request, please contact us using the details below.

7. Third-Party Sites

Our website may link to third-party sites (e.g. Instagram, payment providers). We are not responsible for their content or privacy practices. Please review their privacy policies directly.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling, please contact us:

📧 sunnypawscollective@outlook.com.au
📮 Parcel Locker 10299 83231 262, Blackwood, SA, 5051, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📍 www.oaic.gov.au